01 / DOCUMENTATION
An issued order. The matching record.
A removal request must include a complete, readable, court-signed expunction or nondisclosure order, or documentation of another binding requirement to remove the record. The document must identify the affected person and case.
A petition, an unsigned proposed order, a personal statement or a search-result screenshot is insufficient. Attaching an unrelated document does not qualify a request.
02 / RETENTION
No courtesy takedowns.
We retain accurate booking records that remain lawful to publish. The following do not independently establish a removal requirement:
- Dismissed, reduced, dropped or unprosecuted charges.
- Acquittal, completion of a sentence or release on bond.
- Employment, housing, relationship or reputation concerns.
- A preference that an accurate historical record no longer appear online.
An arrest is not a conviction. A later outcome may warrant a documented update without erasing the booking event.
03 / REQUEST REQUIREMENTS
The person pictured. The required evidence.
Routine removal requests are accepted only from the individual identified in the booking photo, with the required documentation. Requests from someone else on that individual’s behalf are not processed through this routine channel.
- Full legal name of the individual pictured and a reply email.
- Direct URL to each affected record or article.
- Arrest or booking date and booking number, if available.
- The complete legal documentation and relevant case number.
- A brief explanation of how the documentation applies to the publication.
Takedown requests without the required information and documentation receive no reply. Repeated requests without new evidence do not change the policy. Legally required notices and factual disputes are handled as described below.
Social-media comments and direct messages are not the routine request channel. Redact unrelated sensitive identifiers while keeping the name, case number, order terms, dates and signature readable.
04 / FACTUAL DISPUTES
Accuracy is determined by the record.
A factual dispute must identify the published entry and the specific error or omission. Supporting agency or court records should be included when available. A correction addresses inaccurate or incomplete information; it is not a discretionary deletion of an accurate booking.
We investigate qualifying disputes with the relevant source and correct or remove inaccurate information as required. An expunction order is not a prerequisite to a statutory accuracy dispute. Documented case developments are dated and attributed to their source.
05 / LEGAL REQUIREMENTS
Applicable law controls.
Under Chapter 109 where applicable, §109.004 provides an accuracy-dispute process, and §109.005 restricts publication after knowledge or notice of an expunction or nondisclosure order. Section 109.002 defines the chapter’s coverage.
Routine intake rules do not override binding court orders, legally effective notices from other senders, or restrictions already known to us. Notices of prohibited confidential juvenile records receive immediate action where §109.0045 applies.
Covered accuracy investigations must be completed within 45 business days of notice, with written results within five business days after completion. These duties take precedence over the no-reply rule for unsupported takedown requests.
Texas Business & Commerce Code Chapter 109 ↗
Qualifying removals apply to affected publications we control and remain excluded from later imports. We cannot remove copies held by unrelated websites.